1.0 Identity of the Data Controller and Data Protection Officer
2 Aim Media Limited is the owner of viewGhana.com. 2 Aim Media Limited are committed to protecting and respecting your privacy whilst remaining compliant with the Data Protection Act, 2012 (DPA). For us to drive compliance, we have a Personal Information Management System which are compliant with BS 10012:2017.
2 Aim Media Limited are the Data Controller and have an appointed Data Protection Officer who can be contacted via email using the below details. Questions, comments, and requests regarding this privacy policy are welcomed and should either be emailed to DPO@2ammedia.com.
2.0 The type of personal information we collect & the purpose of processing
We currently collect and process the following information to enable us to provide the service to you, and for general administration:
|
Type of personal information |
Purpose of processing |
|
Contact information (Name, email address, postal address, phone number) |
Provide memberships, respond to queries, send updates, verify identity (EG. Terms & condition, Privacy Notice, customer queries) |
|
Payment information (payment details, billing address) |
Process payments, and fulfil orders |
|
Shipping Address |
Send products to you |
|
Company information |
As part of provision of services on behalf of an employer, third-party benefit provider or reward provider |
|
Unique identifiers (username, account number, password) |
To verify your identity and provide access to a product or service |
|
Preference Information (order history, membership usage, marketing preferences) |
Provide updates with regards to your use of the product, and products that may be of interest |
We may also collect.
|
Type of information |
Purpose |
|
Communication information (comments, posts, feedback, email, chats, calls) |
To enable us to improve services, and respond to your queries |
|
Location information |
To make recommendations about services in your area |
|
IP Addresses (including geographical location) |
For system administration, and service improvements |
|
*Date of Birth (in certain contractual circumstances) |
Validate eligibility for products or services |
3.0 How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you through our mobile app(s), our website(s) or one of our landing pages, for the one of following reason(s):
- to provide and administer a membership,
- to provide access to a product,
- to provide and administer a service to you.
How we use that information is detailed in section 2.0 The type of personal information we collect & the purpose of processing.
Under General Data Protection Regulation the lawful bases we rely on for processing this information are either:
- Your consent. You can remove your consent to marketing communications at any time by unsubscribing.
- We have a contractual obligation.
- We have a legitimate interest.
4.0 Recipients of Personal Data
2 Aim Media Limited is required to transfer the personal information provided by its customers to third parties to fulfil contractual obligations. If you will like an updated list of the third parties please email DPO@2ammedia.com. Who will provide a document explaining which processors we work with and what safeguards we have in place:
All information you provide to us is stored on our secure servers. Any payment transactions are encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access our mobile app(s) or website(s), you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet may not be completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We will not disclose your information to any of the third parties (recipients of personal data) for marketing purposes.
5.0 How we store your personal information
Your information is securely stored.
2 Aim Media Limited will retain all customer information for 5 years after expiry and 18 months after the last interaction with us. Where there has been a period of 5 years after the end of a membership and there has been no interaction for 18 months between 2 Aim Media Limited and the customer, within that time, the customer information is erased and securely disposed of.
6.0 Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
This can be done by contacting us using the details in the ‘Contact’ section.
As a Data Subject (individual) which 2 Aim Media Limited process information on behalf of, you have the right to withdraw consent from our marketing at any given time. You can exercise the right at any time by contacting us using the details in the ‘Contact’ section. However, we will still be required to notify you of changes to the privacy policy, terms and conditions and any other legal requirement.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.
7.0 Profiling
Profiling covers information about how decisions are made and the significance of the consequences.
We use location services through our mobile apps, and our websites for us to tailor our marketing material to your specific behaviour and activities, e.g. the types of restaurants which you regularly visit. We use email monitoring services to monitor the emails which we send to users. We also collect usage data using card usage, systems, and membership apps. In doing this, we obtain information such as but not limited to:
- Time of receipt;
- Time of opening;
- Device used;
- Location;
- Purchases made;
- Savings made;
- Venue visited;
- Which parts of the website and communications you interacted with;
- Instances of app crashes
We use third party providers of analytics and similar services to track statistics and user demographics, understand usage of our mobile apps and identify and resolve the root causes of app crashes.
We use systems that enable us to link your social media accounts to your account if registered with the same email address. This enables us to tailor our promotions and products as best as possible.
Where you have provided us with a mobile number, we may market to you using SMS and Push notification interactions.
Our systems are set up to enable us to collect information on your usage, interactions, and spending history inclusive of savings made, we link this data to your profile so that we can determine what other deals or informational emails may be of interest to you.
We work with third parties to help us create a profile to ensure that we are sending relevant information.
You can stop this profiling activity by contacting us using the details in the ‘Contact’ section. Please be aware that by objecting to some of this data collection we may not be able to provide the product to you.
8.0 Cookies & Tracking
To enable our systems to recognise your device and to provide features to you, we use cookies. For more information about cookies and how we use them, please read our Cookie Policy which is available on the website.
Mobile Applications may use tracking technologies to record how you interact with them. This is used to help improve services.
9.0 Marketing Communications
We regularly send out email communication to keep you up to date with all the latest discounts and offers from the 2 Aim Media Limited brands (viewGhana.com) and our chosen partners. If you wish to unsubscribe from these emails, you can do so at any time by simply clicking either of the links in the footer and you will be removed from all promotional emails. To unsubscribe from SMS marketing follow the instructions in the SMS received or contact us. Please note that even if you decide not to subscribe to, or to unsubscribe, from promotional email messages, we may still need to contact you with important transactional information related to your account and your purchases. For example, even if you have unsubscribed from our promotional email messages, we will still send you confirmations when you make purchases on the Site or provide updates to the privacy policy.
10.0 Changes to our Privacy Notice
We may change this Privacy Notice from time to time.
If we make significant changes in the way we treat your personal information, or to the Privacy Notice, we will notify you, so that you are able to review the changes.
If you wish to alter your Privacy settings or opt-out, you can do this by contacting us using the details in the ‘Contact’ section.
How to complain:
If you have any concerns about our use of your personal information, you can make a complaint to us at DPO@2ammedia.com
You can also complain to the DPC if you are unhappy with how we have used your data. The ICO’s address:
Data Protection Commission
East Legon, Paw Paw Street, GPS: GA-414-1469,
P.O.Box CT7195, Accra
+233-(0)256301533
info@dataprotection.org.gh
+233-(0)299016149 +233-(0)506177975